Management Programs

1. Effective Administrative Communication

Objectives:

• Train the participant on the most important skills that help them achieve good communication with their employees
• Learn the art of dealing with difficult individuals

Main Axes:

• Personality and human behavior
• Concept and importance of effective communication
• Elements of effective communication
• Conditions for successful communication
• Most important types of communication
• Barriers to the communication process
• Evaluation of communication skills

2. Advanced Skills in Office Management and Work Organization

Objectives:

• Develop the necessary knowledge, skills, and attitudes to understand the function of executive secretarial work and office management
• Develop the competencies and skills of employees in secretarial and office management
• Develop the behavioral skills of secretarial staff and prepare them psychologically and professionally
• Develop the skills of executive secretarial work, office management, as well as effective communication skills
• Acquire and develop meeting organization skills, memo and message coordination skills, as well as dealing with others skills

Main Axes:

• Executive secretarial work and the fundamentals of modern office management
• Effective skills in office management and secretarial work
• Technical secretarial skills
• Effective communication and correspondence skills
• The role of information technology and office work skills

3. Management by Objectives and Achievement of Results

Objectives:

• Provide participants with the necessary knowledge to apply Management by Objectives (MBO) systems
• Provide participants with the necessary knowledge to define objectives within the framework of the organization's policies and orientations

Main Axes:

• Origin of Management by Objectives
• The philosophy underlying MBO
• Elements of objectives
• Setting objectives
• Requirements for applying MBO

4. Managing Meetings and Drafting Effective Agendas

Main Axes:

• Procedures to be taken before the business meeting
• The business meeting plan
• Make sure you need a meeting
• Ensuring appropriate participation in the meeting
• Distributing and reviewing pre-work before the meeting
• Procedures to be taken during the business meeting
• Facilitating an effective business meeting
• Involving every participant in the actionable procedures
• Develop an effective follow-up plan for the business meeting
• Procedures to be taken after the business meeting

5. Building and Leading Work Teams

Objectives:

• Provide participants with leadership and supervisory skills, and introduce them to group dynamics
• Help participants understand personal abilities and psychological traits, which helps them understand themselves and others to the degree that allows for increasing teamwork effectiveness and building team spirit

Main Axes:

• Leadership styles and their role in performance effectiveness
• The difference between a team and a group
• Definition of the team building process
• Conditions for forming a work team
• Perception skills and building trust among team members
• Communications and performance effectiveness

6. Performance Management and Evaluation

Objectives:

• Deepen participants' understanding of performance and the fundamentals upon which it is based
• Refine the skills of objective evaluation of subordinates' performance

Main Axes:

• Concept of performance and performance evaluation
• Performance evaluation or performance management
• Performance planning methods
• Performance evaluation models and how to design different forms for functional divisions
• The role of performance evaluation in continuous improvement

7. Distinguished Functional Behavior and the Art of Dealing with Others

Objectives:

• Maintain employees' behavior in all work situations
• Trustworthiness and confidence in fulfilling all work responsibilities
• Practice distinguished personal habits in the work
• Recognize the importance of positive attitudes and positive thinking
• Work on creating professional relationships with others
• Recognize the importance of good communication skills
• Identify the rules and regulations of behavior and ethics during work

Main Axes:

• Behavior
• How to change your behavior
• Factors affecting behavior
• Increasing personal effectiveness
• Dealing with annoying and difficult individuals
• Managing organizational conflict
• How to deal with people with special needs
• Programming and modeling skills

8. Management of Excellence in Customer Service - Advanced Level

Objectives:

• Identify the true secrets of excellence in customer service
• Build the ability to evaluate the level of distinguished service in any sector
• Practice service provision skills according to the "theatrical presentation of service" theory
• Develop service providers' skills in communicating with customers
• The art of absorbing customer anger and turning problems into opportunities for loyalty
• Apply phone customer service skills and its secrets
• Understand the nature of customer complaints and reduce the barriers that prevent the customer from complaining
• The art of creating customers for life

Main Axes:

• Introductory definition of creativity in customer service and the art of dealing with the public
• The traditional and modern view of customers, the difference between them, and the impact of scientific and technological progress
• Strategies for excellence in customer service and methods of application
• Introduction to the behavioral patterns of customers and how to deal with each pattern
• Methods for dealing with difficult people
• Remote sensing methods to know customer needs and requirements
• Body language and its effect on the communication process
• Modern methods and techniques for understanding customers and creating rapport through Neuro-Linguistic Programming (NLP)

9. Modern Office Management for the Executive Secretary

Objectives:

• Identify the concept of executive secretarial work and its importance in organizing office management
• Identify the tasks of the executive secretary and the work they must perform
• Identify how to improve performance when dealing with others, paperwork, and priorities
• Identify ways to overcome procrastination and stress for senior management office managers
• Develop the secretary's skills in preparing and organizing successful meetings
• Determine the areas that secretarial work must control for senior office management
• Develop the distinguished secretary's communication and innovation skills
• Identify the ten common mistakes of the executive secretary and how to avoid them

Main Axes:

• Basic concepts of executive secretarial work
• Skills and abilities of the executive secretary
• Personal and scientific qualities of the executive secretary
• The Ten Commandments for the successful executive secretary
• Executive secretarial work and preparation for meetings
• The secretary's role in planning the meeting

10. Work Stress Management

Objectives:

Develop participants' skills in diagnosing and identifying the sources and types of work stress to raise their abilities to effectively confront and manage it. This requires developing the skill of effective delegation and time management.

Main Axes:

• Defining the concept of work and its effects on individuals
• Identifying the sources of work stress
• Identifying the results of stress and its effects on individuals
• Identifying behavioral methods for alleviating work stress
• Developing positive habits to reduce the exacerbation of work stress
• Smart delegation
• Stress management at the individual and organizational level

11. Job Analysis and Design and Measuring HR Performance Efficiency

Objectives:

• Establish an effective practical system for job analysis and description
• The ability to understand and analyze job description cards
• Provide participants with the scientific concepts and modern methods for employee performance evaluation

Main Axes:

• Importance of job classification
• Preparation and planning for the job description and classification system
• Job analysis
• Methods and tools for performance evaluation
• Common errors in performance evaluation and how to deal with them
• Importance of training and guiding those who evaluate the performance of their subordinates
• The role of training in raising human performance efficiency
• Applications of job description and classification processes

12. Workforce Planning and Process Reengineering

Objectives:

• Human resources planning and analysis of its activities, and how to deal with different types of employees
• Job analysis, career development, wage and incentive systems, and talent acquisition processes in organizations
• Deepen participants' knowledge of innovative approaches to effect change and methods for improving the organizational climate to face global challenges

Main Axes:

• Workforce planning, career path, and self-development
• Planning and developing human resources in organizations
• Strategic human resources planning
• Modern change strategies in organizations
• Modern concepts of change management and improving the work climate

13. Negotiation Skills (The Harvard Methodology)

Objectives:

• Acquire negotiation skills
• The ability to effectively participate in negotiation processes to achieve cooperation, whether the negotiation is local or across different cultures

Main Axes:

• Effective negotiation
• The nature and pillars of negotiation
• Types of negotiations
• General principles and success factors for negotiation
• Stages of the negotiation process
• The Harvard Negotiation Model
• Evaluation of personal negotiation skills
• Case studies and practical applications

14. Decision-Making and Problem-Solving Skills

Objectives:

Develop individual and collective innovation skills among participants and acquire creative problem-solving methods for work issues.

Main Axes:

• Types of problems
• Importance of studying problem-solving and decision-making in organizations
• Distinguishing between symptoms, causes, and problems
• Identifying the best innovative methods used in the problem-solving process
• The creative process, creative thinking methods, and the creative management style

15. Delegation Skills

Objectives:

• Introduce participants to the fundamentals of effective delegation
• Develop participants' skill in how to build a second-tier through the delegation process
• Introduce participants to the role of effective delegation in rationalizing the use of time

Main Axes:

• What is delegation?
• The eight steps for effective delegation
• Preparation for the delegation meeting
• The six conditions for effective delegation
• Evaluation of delegation skills
• Effective delegation and its impact on time management and stress management

16. The 'Covey Matrix' for Prioritization and Time Management

Objectives:

• Increase participants' ability for self-management and time management and to face the challenges they encounter in managing time effectively
• Acquire habits for completing tasks with the required efficiency

Main Axes:

• Understanding the meaning of time
• Importance of time and studying its cost
• Self-management: The key to managing your time
• Analysis and study of areas of time wastage
• Prioritizing the use of time
• Time planning and control
• Effectiveness of meetings, work stress, and time management