Quality Programs

1. Analysis and Simplification of Work Procedures

About the Program:
Identify the best international practicesIdentify the best international practices that will help you understand the causes of complexity, identify areas for improvement by focusing on eliminating the causes of wasted human effort, simplifying and standardizing procedures, and automating opportunities. Gain skills in using tools for drawing process and procedure flowcharts, detecting problems and opportunities for improvement, and developing essential knowledge and skills in simplifying organizational operations and procedures and work analysis.

Program Objectives:

• Identify the principles of organizational design and its relation to the complexity of work procedures.
• Analyze the most important principles and steps in procedure simplification.
• Use workflow maps, organizational design maps, and work distribution maps.
• Perform simplification of complex procedures as part of a practical study.

2. Total Quality Management (TQM) and Continuous Improvement (Kaizen Methodology)

Objectives:

• Identify the basic concepts of quality and Total Quality Management (TQM).
• TQM and spreading the culture of change.
• TQM as an approach to developing the competitive advantage of economic institutions and concepts of institutional excellence.
• TQM and Continuous Improvement (Kaizen).
• Provide participants with the necessary skills and tools to apply the TQM concept.

Main Axes:

• Quality Management.
• Total Quality Management.
• Pioneers of TQM.
• The most important elements for TQM success.
• Principles and requirements of TQM.
• Quality management and the requirements of change.
• Leadership and TQM (establishing a TQM culture).

3. Quality Assurance

About the Program:
You will develop the knowledge and skills for the Quality Assurance function, which will enable you to follow a systematic preventive approach to ensure customer needs and requirements are met and managed correctly. Ensure that internal processes in the organization are designed to achieve its goals and objectives. You will be able to plan and implement an internal audit program that helps you track responsibilities and corrective actions taken.

Program Objectives:

• Identify the concept of Quality Assurance, the quality management system, and the essential components and prerequisites of a quality management system.
• Know the relationship between Quality Assurance management and other departments.
• Communicate with customers and determine their requirements.
• Manage and document administrative processes.
• Prepare the Quality Policy in the company.
• Conduct internal review processes for the system.

4. Fundamentals of Six Sigma

About the Program:
You will learn a new methodology that may save your company millions of dollars. The Six Sigma methodology is an application focused on achieving significant financial results and increasing customer satisfaction. When employed accurately on selected projects, this methodology leads to a significant reduction or control of inefficient operations and identifying and eliminating the causes of defects and errors, leading to major professional gains for organizations.

Program Objectives:

• Develop and plan the application of the Six Sigma methodology.
• Apply the principles of the Six Sigma performance improvement model (DMAIC).
• Study the different elements for executing an integrated improvement project.
• Establish statistical hypotheses using simple statistical tools.
• Use qualitative tools to solve problems related to improvement projects.
• Reduce errors and defects by applying Lean and Six Sigma.
• Collect, analyze, and quantitatively estimate data that helps improve processes.
• Employ statistical analysis using statistical programs and tools.

5. Total Quality Management

About the Program:
Develop your knowledge and skills to enable you to apply the principles of Total Quality Management (TQM) efficiently and effectively.

Program Objectives:

• Identify the different quality concepts and quality management, and the elements upon which the TQM system is based.
• Know the eight principles in TQM.
• Apply the process approach in TQM, understand the relationships between processes, and improve work procedures.
• Communicate with customers, determine their requirements, and utilize TQM principles to improve customer satisfaction.
• Realize the importance of motivating and involving employees under TQM.
• Select and use appropriate quality and continuous improvement tools to enhance the performance of the organization and its internal operations.
• Advise and influence management to adopt the TQM philosophy as a strategic approach for the organization.

6. Continuous Improvement and Productivity Enhancement

About the Program:
You will have a close look at the concept of Continuous Improvement and how simple techniques can help you review processes and find better ways to work. You will learn how to enhance productivity by focusing on quality and cost-saving initiatives.

Program Objectives:

• Define and apply Continuous Improvement in the organization.
• Define productivity and the different types of waste in the organization.
• Justify and apply quality improvement tools and techniques to enhance productivity.
• Implement several cost reduction strategies to meet changing global, legal, and market conditions.
• Differentiate and apply the measurement of initiatives and set goals to improve productivity.

7. Business Process Reengineering (BPR)

About the Program:
You will be able to reengineer your organization's administrative processes, increase the satisfaction of customers, stakeholders, and managers, and save time, effort, and money.

Program Objectives:

• Initiate reengineering activities in the organization.
• Translate the new vision into an action plan.
• Analyze current processes.
• Redesign processes.
• Overcome challenges facing implementation.

8. Operations Management

About the Program:
Develop your skills and knowledge to enable you to apply operations management concepts effectively and proficiently.

Program Objectives:

• Define the concept of operations.
• Identify types of operations.
• Realize the position and importance of operations in the organization.
• Define the requirements for operations management.
• Manage operations efficiently and effectively.
• Prepare a methodology for operations management in the organization.
• Survey, design, code, and map processes in the organization.
• Classify processes.
• Prepare the flexible interference network of processes in the organization.
• Prepare a process manual in the organization.
• Follow up and evaluate processes in the organization.

9. Tools and Methodologies for Institutional Excellence and Quality Improvement

Objectives:

• Realize modern quality principles that align with global market requirements.
• Realize the principles and standards of institutional excellence according to European Union specifications.
• Apply important management tools to improve the quality of internal processes.
• Understand the criteria and characteristics of the RADAR strategy for institutional excellence.
• Apply the strategies of the Quality Function Deployment (QFD) and the PDCA Quality Circle to improve processes.
• Realize the Japanese principles of the Lean Enterprise.
• Apply some Lean Enterprise tools to reduce waste and non-value-added activities.
• Apply various methodologies and models of institutional excellence in the work environment.

Main Axes:

• Strategic competence for performance excellence in a competitive work environment.
• Strategic Quality: The optimal approach to facing challenges.
• Enhancing quality and administrative excellence applications in the work environment.
• The conceptual framework for the management of EFQM Institutional Excellence Quality.
• Exceptional Performance as an approach to EFQM Excellence Quality.

10. Certified Quality Manager

Objectives:

• Be qualified to work as a Quality Manager who leads process improvement initiatives in the organization.
• Possess expertise in managing human resources and selecting the most competent elements to work in the quality field.
• Be capable of motivating and evaluating employees, and managing projects and human resources.
• Be able to build a strong team of quality coordinators.
• Lead team efforts to establish, implement, measure, monitor, and improve all activities in the organization.
• Support strategic planning and help achieve the organization's general goals.
• Possess the skill of identifying and assessing risks and working to confront them.
• Be able to identify opportunities for improvement and work to advance the organization.

Main Axes:

• Basic Quality.
• People Management.
• Special Skills for the Quality Manager.
• Total Quality Management.
• Continuous Improvement.

11. ISO 9001:2015 Specification

About the Program:
You will be able to know and understand the standards and fundamentals upon which the ISO 9001 specification is based. You will learn the requirements for obtaining the ISO 9001:2015 certificate, which relates to having a quality management system in the organization that ensures customer satisfaction. You will also develop the essential knowledge that enables you to maintain the internal Quality Management System in the organization to mimic the clauses of the specification.

Program Objectives:

• Identify the ISO 9000 family of specifications and its branches.
• Understand the requirements of the ISO 9001:2015 standard and the advantages of applying the management system.
• Prepare a risk-based Quality Management System.
• Understand the auditing mechanism and the use of special forms in the internal review.
• Follow a special mechanism for following up on corrective actions resulting from non-conformity cases.