Effective Administrative Communication Advanced Skills in Office Management and Work Organization Management by Objectives and Achievement of Results Managing Meetings and Drafting Effective Agendas Building and Leading Work Teams Performance Management and Evaluation Distinguished Functional Behavior and the Art of Dealing with Others Management of Excellence in Customer Service - Advanced Level Modern Office Management for the Executive Secretary Work Stress Management Job Analysis and Design and Measuring HR Performance Efficiency Workforce Planning and Process Reengineering Negotiation Skills (The Harvard Methodology) Decision-Making and Problem-Solving Skills Delegation Skills The 'Covey Matrix' for Prioritization and Time Management